UAE: Coldplay tickets sold out? Fans left frustrated after waiting in queue for hours with no luck

As the pre-sale for Coldplay’s much-anticipated Abu Dhabi concert on January 11, 2025, went live on Wednesday, many UAE residents logged in promptly at 12pm, eager to secure their tickets.

However, instead of a smooth process, thousands found themselves stuck in virtual queues, some with over 200,000 people ahead of them.

Fans waited for hours, only to be met with disappointment.

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“This is too taxing,” said Namira R., a 35-year-old Dubai resident who had pre-registered and logged in early at 11am on ticketmaster.ae.

“After waiting for hours, I got logged out and had to rejoin the queue from the end. Eventually, I gave up.”

Her frustration was echoed by many others.

“After 2.5 hours of waiting, I finally reached the front of the queue,” said 26-year-old Naushad Dhun, who resides in Dubai. “With only one person ahead of me, anxiety built — stories of people getting logged out right before they could book the tickets were spreading among friends and colleagues.”

“When my turn came, I saw the Ruby (Category 2) seats were gone. So were the Gold (Category 3) and Silver (Category 4) options. The only choices left were General Admission Standing, Reserved Seating, and Side View.”

Naushad selected Side View and tried to purchase four tickets. “I clicked ‘find tickets', but the system said they weren’t available. I tried again with Reserved Seating and Side View — no luck. After several attempts, I got blocked for ‘unusual browsing behaviour'".

Frustrated, he rejoined the queue only to find himself at position 233,446. “By this time, the ‘enhanced experience’ tickets had been released, but they were over Dh1,200 — way more than what I expected to pay.”

• Fans struggle to secure Coldplay India concert tickets as resales soar to Rs300k